System Implementation Analyst

DUTIES & RESPONSIBILITIES

• Manage Salesforce queue to ensure proper documentation is completed and submitted for all new requests.
• Configure scheduling and registration systems, test centre’s,  eligibility systems, results management systems online applications to support Web registration and file transfer protocol (FTP) for multiple environments.
• Controls solution by establishing specifications; coordinating production with programmers.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Adhere to departmental SLAs for completion of system configurations.
• Contribute ongoing insight and communication of lessons learned to Configuration Management Team and account representatives.
• Troubleshooting \Problem solving skills and Critical thinking.
• Manage individual team projects towards completion, working to meet team goals and commitments with consistency and quality.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• Minimum 3 years support services experience.
• Ability to work on multiple projects at the same time and prioritize tasks to meet critical and sometimes changing deadlines.
• Troubleshooting \Problem solving skills and Critical thinking.
• Excellent oral and written communication skills.
• Proficient in use of Microsoft Office tools including Word, Excel, and Outlook.

DESIRABLE QUALIFICATIONS & EXPERIENCE

• Third level degree or equivalent experience Software Support or Management.
• Background in education/testing industry.
• Experience in program management.
• Experience with a contact center application.
• Proven adaptability to evolving software solutions.