System Implementation Analyst

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

DUTIES & RESPONSIBILITIES

• Manage Salesforce queue to ensure proper documentation is completed and submitted for all new requests.
• Configure scheduling and registration systems, test centre’s,  eligibility systems, results management systems online applications to support Web registration and file transfer protocol (FTP) for multiple environments.
• Controls solution by establishing specifications; coordinating production with programmers.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Adhere to departmental SLAs for completion of system configurations.
• Contribute ongoing insight and communication of lessons learned to Configuration Management Team and account representatives.
• Troubleshooting \Problem solving skills and Critical thinking.
• Manage individual team projects towards completion, working to meet team goals and commitments with consistency and quality.

 

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• Minimum 3 years support services experience.
• Ability to work on multiple projects at the same time and prioritize tasks to meet critical and sometimes changing deadlines.
• Troubleshooting \Problem solving skills and Critical thinking.
• Excellent oral and written communication skills.
• Proficient in use of Microsoft Office tools including Word, Excel, and Outlook.

 

DESIRABLE QUALIFICATIONS & EXPERIENCE

• Third level degree or equivalent experience Software Support or Management.
• Background in education/testing industry.
• Experience in program management.
• Experience with a contact center application.
• Proven adaptability to evolving software solutions.

 

 

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.