Associate IT Support Technician

Veranex is the only truly comprehensive, global, tech-enabled service provider dedicated to the medical technology industry. Offering expert guidance from concept-through-commercialization, including product design and engineering, preclinical and clinical development, data management, market access, regulatory affairs and quality assurance, Veranex enables accelerated speed to market, controlled development costs, development risk mitigation, and accelerated market viability assessment. At every stage, Veranex clients realize efficiencies in cost and time, while our comprehensive solutions unify the entire development process. Veranex partners with the world's most influential life science and medical device companies to research, design, develop and commercialize new healthcare technologies and treatments to advance patient care.  

About This Role:

Veranex has an exciting opportunity to join our team as an Associate IT Support Technician. You will be part of a team working to improve lives globally through medical technology innovation.

This is a full-time, on-site position. 

What You Will Do:

• Provide helpdesk support through answering phone calls, online tickets and troubleshooting
• Utilize security, cloud, and software applications to assist everyday functions of Users while growing and helping to build our support environment.

• Assist project teams in triaging and solving L1 issues related to individual client studies involving phone and email support.
• Setting up User computers, shipping hardware to new and current employees

Qualifications

Required skills:

• Associate’s degree or Bachelor’s degree in a related field or combination of education, training and relevant work experience.
• 1-3 years Help Desk experience
• 1-3 years customer support experience

• Expertise in Microsoft Azura and Local Active Directory services.
• Experience deploying and maintaining Windows systems.
• Proficient in English and French.
• Understanding of network related troubleshooting.
• Must be extremely self-motivated and demonstrate excellent troubleshooting, communication, and organizational skills.

Preferred:

• CompTIA A+ Certification
• Excellent command of French, both oral and written
• Experience with deploying and maintaining Mac systems
• Experience with O365 Admin, Active directory, Azure AAD

Veranex is an equal opportunity employer and prohibits discrimination of any kind. All qualified applicants will receive consideration for employment without regard for race, color, religion or belief, sex (including pregnancy,  gender identity or gender expression), sexual orientation,  parental or marital status, disability, age, status as a protected veteran, national, social, or ethnic origin, or any other applicable legally protected characteristics.