The strength in Middlesex Centre lies with its people. Located just west of the City of London, Middlesex Centre’s rural communities and small towns make it a great place to live, work and play.

Municipality of Middlesex Centre
Employment Opportunity

Recreation Coordinator

Permanent, Full-Time Position, Non-Union

Department: Community Services

The Municipality of Middlesex Centre is a thriving, progressive, and welcoming community. Located just west of the City of London, Middlesex Centre’s rural charm and vibrant small towns make it a great place to live, work, and play.

What makes us special? Our team!

We are supportive, inclusive, and collaborative workplace. We take pride in delivering the highest standard of municipal services to our community. We embrace our values of respect, cooperation, innovation, and integrity.

If you are a team player who is passionate about your work and are always looking for ways to improve and grow, then we want to hear from you.

We can offer you:

• Competitive compensation
• Participation in OMERS, one of the best defined-benefit pension plans in Canada
• Comprehensive health and dental benefits with a health care spending account
• An employee and family assistance program
• A culture that supports ongoing training and professional development.

The Recreation Coordinator implements and delivers recreation programs at the individual community centres, parks, and Arenas. This position provides customer service and administrative support at the Komoka Wellness Centre and assists and acts as a resource for public and instructional programs, including rentals, at their scheduled recreational facilities.

Recreation Programs and Facility Bookings

• Assists and provides support to customers registering for recreation programs.
• Assists in the development of recreational programs and services.
• Oversees the day-to-day operations of recreational programs, including registration, customer service, staff and volunteer recruitment and coordination, and supporting special needs participants.
• Administers and monitors HIGH FIVE standards for all children’s and older adults programs.
• Provides program content and information to aid in the promotion of programs through marketing and website content.
• Ensures health and safety protocols are met for all participants, staff, and volunteers.
• Participates in community events (school visits, community events) and acts as the municipal liaison to promote programs and services.
• Processes facility booking requests for arenas, pavilions, and community centres.
• Processes payments for facility bookings.
• Prepares and distributes reports for facility bookings to be used as schedules by operators and caretakers.
• Establishes partnerships with local organizations for the delivery of recreation programs in the community.
• Provides program content and information to aid in the promotion of programs through marketing and website content.
• Researches grant opportunities and develops grant applications to apply for funding to support new program ideas.

Customer Service

• Acts as first point of contact at the Wellness Centre for the public, answering inquiries, providing information and referring callers/visitors to appropriate staff as required.
• Processes incoming and outgoing mail, deliveries, and emails.
• Receives and processes payments through a variety of methods, posts all payments to the accounting software, issues receipts, and prepares the deposit.
• Responds to inquiries and provides information to groups and individuals on facility and program availability and pricing.
• Assist in issuing contracts for all municipal recreational facilities, including parks, arenas, community centres and sports fields.
• Receives and processes rental payments, ensuring that all revenue collected is consistent with the central booking process and the fee by-law.
• Provides administrative support to the department as required, including proofreading, formatting documents, and producing forms, reports, statements and presentation materials.

Other Responsibilities

• Provides back-up support to the Customer Service Supervisor as required.
• Complies with all health and safety practices and ensures compliance with AODA standards.
• Performs daily exports from recreation and accounting software and ensures both systems balance.
• Processes refunds and credits for cancelled classes
• Monitors and maintains inventory of recreation equipment and supplies.
• Undertakes special projects and performs other duties as assigned in accordance with departmental or corporate objectives i.e. grants.

Education

• College Diploma in Recreation & Leisure or related field of study.
• HIGH FIVE Certification: Principles of Healthy Child Development, Quest 2, Principles of Healthy Child Development Trainer, or willing to obtain.

Experience

• 2 years of progressive experience in an administrative, customer service and recreation environment.
• Previous experience with delivering programs and services in a recreation setting.
• 1 year of experience working with youth, teens and volunteers.

Skills & Abilities

• Excellent interpersonal and communication skills with the ability to interact effectively and courteously with all levels of staff and members of the public.
• Demonstrated customer service skills.
• Strong organizational skills, attention to detail and ability to multi-task.
• Demonstrated conflict resolution skills.
• Demonstrated knowledge of administrative processes and office equipment.
• Knowledge of computer software programs, including Microsoft Office Suite; experience using facility booking and registration software is an asset.

Other Requirements

• A valid Ontario class G driver’s license in good standing.
• Criminal Records Check.
• Vulnerable Sector Check.

Hours & Conditions of Work

Hours of work are 37.5 hours per week, on a rotating schedule which could include daytime, evenings and weekend shifts.

This position primarily works primarily at the Komoka Wellness Centre, with travel to other facilities as needed.

Middlesex Centre offers a competitive salary and a comprehensive employee benefit plan, including participation in the OMERS pension plan for this position. Compensation for this position is currently $54,086.18 to $ $64,399.73 per year.

Job Posting #: 2024-012

Closing Date: May 8, 2024

Middlesex Centre is an equal opportunity employer and is committed to an inclusive recruitment and selection processes. Please advise us in confidence of any accommodations needed to ensure your access to a fair and equitable process.