I.T. Administrator

The Jim Pattison Auto Group has a rare opportunity for an I.T. Administrator to join our team. If you are a Network and Hardware experienced individual who is reliable and highly organized, this job is for you!

Why join us...

• Competitive wages.
• Exclusive discount offers.
• Comprehensive benefits package.
• Recognition and rewards program.
• From Customer Service to Administration, we have opportunities for growth and development.
• Amazing colleagues and a great working environment.

 A day in the life...

Reporting to the Manager, I.T. Services, you will be responsible for providing technical support and troubleshooting for computer hardware, software, and operating systems by:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Assist with troubleshooting and resolving technical problems for end-users in a timely manner.
• Install, configure and maintain computer systems, peripherals and software
• Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.
• Assist with onboarding and offboarding process for employees, including setting up the workstations and software.
• Document and track technical issues and resolutions using our ticketing system.
• Liaise with external contractors/suppliers for the repair of computer peripheral equipment.
• Network Support – support for Network devices situated on-site (Wireless AP, POS, Router, Switch)
• Maintaining accurate and up-to-date documentation through the change management process.

What we look for...

• Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline
• 2+ years’ experience in IT helpdesk/support experience in a multi-site environment.
• Strong problem-solving skills.
• Excellent oral and written communication skills.
• Ability to work independently and under pressure, with good communication skills.
• Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware and network.
• Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
• We require a valid provincial driver's license and a positive can-do attitude!

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.