eShop Delivery Driver

$14.00 - $18.02 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons’ customers. This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner, and ensure that all orders are ready for customer pickup with attention to quality and freshness. This position is to increase direct website use by delivering an exceptional customer service experience. This person will respond to customers’ orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included, and may route questions to the appropriate department. This person will ensure the friendly delivery of Harmons’ products to customers, loading deliveries onto delivery vehicle, delivering to customers’ homes and workplaces, all while providing excellent customer assistance via email support and phone support.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the quality and freshness of all products and services delivered
• Receive and check incoming eShop orders
• Assemble orders as necessary to match individual eShop invoices
• Review and inspect orders ensuring that the correct specifications have been met
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Provide customer support efforts by using product knowledge
• Constantly be in touch with the daily updates and requirements of the customers
• Helps ensure product descriptions are accurate by communicating opportunities to support team
• Increase traffic to the website and strengthen Harmons’ customer loyalty
• Contacts customers to clarify requests
• Provide continuous improvement to website conversations and customer engagement
• Responsible for being an alert and courteous driver at all times
• Checks delivery invoice against what is being loaded into the delivery vehicle
• Scan each label/bag to insure all the customers’ groceries are being loaded into the delivery vehicle
• Makes deliveries to customers’ homes and workplaces
• Loads products to be delivered
• Performs a monthly fuel reconciliation
• Performs basic cleaning and maintenance on equipment such as totes, coolers, and crates used for deliveries, the delivery van, and its shelves etc.
• Shop a minimum of 100 units per hour
• Multitask by shopping for multiple orders at the same time
• Label temperature-controlled products correctly and store in the correct bags to ensure food safety
• Ensure customers receive all items by scanning each label before placing in customers’ vehicles
• Delivers excellent customer service to all customers
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Assists as needed to ensure the success of eShop department as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Basic math skills
• Understanding of product rotation
• Must enjoy working with and handling grocery products
• Must possess Harmons’ Forklift Certification
• Must possess a valid Driver’s License and clean driving record
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, wet, and changing weather conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.