ProdOps

Title: ProdOps  

Location: Sheffield  

Full time, Permanent   

Salary: £60,000 to £70,000 

Tes has been supporting the education sector for over a century, growing, and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management.  

About the role:   

ProdOps is responsible for ensuring the smooth and efficient functioning of the product management team and product development process. This involves working with cross-functional teams to facilitate collaboration, streamline communication, and implement product best practices to advance the function. ProdOps plays a critical role in optimising the product teams and product development process including product market readiness to ensure the timely delivery of high-quality products to market that meet customer needs and expectations. 

Key Responsibilities:   

As ProdOps at Tes, you are a decision maker. You drive the vision for the product across the teams in support of the CPO, and the path to get there. You have a lot of responsibility (that’s why you love product management!) and these are the key areas that matter: 

• Customer-focused: Putting the customer first, ensuring products bring the most value as possible, and in this way enabling Tes to thrive. This only comes from knowing customers and the market in depth.  
• Cross-functional Communication: Facilitate communication between product development teams, engineering, marketing, customer support, and other stakeholders to ensure that everyone is aligned on goals, timelines, and deliverables. 
• Performance Metrics: Develop and maintain performance metrics for the product development process, including time-to-market, defect rates, customer satisfaction, and other key performance indicators (KPIs). Use these metrics to identify areas for improvement and develop action plans to address them. 
• Commercial & Risk Management: Identify potential commercial risks and opportunities that could impact the success of the product. Work with key stakeholders and the team to develop commercial and mitigation strategies and contingency plans. 
• Product Launch: Coordinate the launch of new products, including working across functions to create go-to-market plans, coordinating product demos, and ensuring that all stakeholders are informed and prepared for the launch. 
• Customer Feedback: Work closely with UX, Sales, Operations and customer support teams to gather feedback from customers and incorporate it into the product development process. Use customer feedback to identify areas for improvement and inform product roadmap decisions. 
• Process Streamlining: Develop and implement processes that streamline product development workflows, reduce cycle times, and increase efficiency. This includes creating and maintaining product roadmaps, sprint planning, backlog prioritization, and stakeholder communications. 
• Agile Methodologies: Promote the use of agile methodologies to increase the speed and efficiency of the product development process. Train team members on agile practices and coach them on how to apply them effectively. 

What will you need to succeed?   

We’re looking for someone with demonstrable experience in a similar product operations role or as a Product Manager or Product Owner. In particular, you’ll be: 

• 3+ years of experience in product management or product operations 
• Data and research focused, to help drive decisions and measure success 
• Adept at planning – able to choose the right approach to suit the situation and manage multiple initiatives simultaneously 
• A great communicator and collaborator – to help deliver the vision and motivate the teams, and to be clear with stakeholders about what’s achievable and why 
• An engaging presenter – comfortable leading workshops and product collaborations  
• Proactive and collaborative as a team player 
• Ability to think strategically and develop action plans to achieve goals 
• Experienced with a subscription-based product offering (advantage) 
• Certified as in some form of agile product management (advantage) 
• Experienced in the education sector (advantage) 

What do you get in return?  

At Tes we want to support you to do your best work and keep learning and growing. As well as a job with lots of responsibility and opportunity, you can also expect:  

• 25 days annual leave rising to 30  
• 5% pension after probation 
• Hybrid working 

• Health care cash plan 
• State of the art city centre offices  
• Access to a range of benefits via My Benefits World  
• Discounted city centre parking   
• Free eye care cover  
• Life Assurance  
• Cycle to Work Scheme  
• EAP (Employee assistance programme)  
• Monthly Tes Socials  
• Access to an extensive Learning and Development menu  

More about Tes  

Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.  

Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.  

Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.  

We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.