The Job

The Senior Service Engineer provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites.  The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.

Main Responsibilities

·         Works with a professional attitude and is a Team player.

·         Installs/commissions Navigation Systems products at customer sites inside and outside North America.

·         Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.

·         Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.

·         Actively supports the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.

·         Will sometimes be required to organize and manage team tasks and activities related to the role.

·         Provides customer helpdesk email and telephone support through the OSI Support team.

·         Discussed technical issues relating to the setup and configuration of OEM Sensors and equipment with the OEM.

·         Provides Service Engineering support and advice to internal staff in resolving technical problems.

·         Ensures required records are properly completed and Maintained in accordance with the Service procedures.

·         Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2015 standards.

·         As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.

·         Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.

·         In conjunction with the Systems Engineering department, may create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.

·         Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.

·         Assesses the supplied SW and FW tools with reference to update and inclusion of new tools to enhance OSI Service capability.

·         Ensures tools, equipment, material and any documentation required for each job is in good order.

·         Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.

·         Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring

Education:  Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.

Experience:  Minimum of 7 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.

Skills:  Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.  Experience with navigation products is an asset.  Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.  A working understanding of communication and data transfer standards is essential.  Previous experience and willingness to train other internal and customer technicians an asset.

Other:  Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.