Dental State Manager | QLD | Full time

We are looking for an absolute super-star performer to join our Dynamic Primary Dental family as State Manager for Queensland. You will have the opportunity to be part of a of passionate, high-performance team of Dental professionals. 
 

To be successful in this role, you will have a demonstrated track record of achieving growth/targets and experience in managing a multi-site network.

The Company

Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 180+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.
 
Revenue & Growth

• Identify opportunities for cost efficiencies and revenue growth by reviewing profit and loss statements as well as budgets to ensure financial targets are achieved.
• Maintain forward thinking and support the National Operations Manager/Director to implement strategies that are focused on growth
• Work with the National Operations Manager and other State Managers to innovate and implement initiatives.
• Work with the Talent resource manager and actively engage in dentist recruitment to improve chair utilisation
• Build long lasting relationships with a focus on dentist retention

Quality care

• Build a network and collaborate with medical centre teams, practice managers and GM’s
• Ensure the centre is supported with required tools for efficient operations through purchasing and inventory management.
• Act as a CX Champion for the state - explore and implement strategies to minimize patient complaints. Monitor patient feedback, google reviews and NPS scores to improve customer experience

People Management

• Inspires a learning and high-performance culture within the centres by setting KPI’s and administering annual development plans for each direct report.
• Manages dentist rosters and chair utilisation. Report on performance issues to the Director and ensures performance concerns of practice employees are resolved promptly or escalated as needed.
• Coaches and mentors’ dental coordinators, and (where appropriate) other staff and initiate face-to-face engagements with all Dental Professionals frequently.

Desired Education, Skills and Experience

• Degree qualified in Business/Management or years of experience in successfully leading teams in the health care industry.
• Dental experience desired but not mandatory
• Proven experience mentoring and leading teams across a multi-site network
• A high level of commercial acumen with experience in effective operational management, business growth and improving customer experience
• Understanding of employee and independent contractor intricacies.

Benefits

• The opportunity to be part of a company that provides accessible and affordable healthcare to all Australians
• Attractive salary package and bonus scheme
• 20% off Dental Services for you and family members